Customer Service Executive

• Provide information about the company and car rental services to customers.

• Receive information and respond to customers via email, phone: car information, quotation, booking confirmation (doesn’t require searching for customers, only receive/confirm bookings, quotes according to the requirements of our traditional customers)

• Insert the confirmed bookings on the company's software.

• Directly participate in solving unusual issues occurring outside the booked program (incident resolution)

• Coordinate with the other departments to control the service according to the company's process: vehicle type, pick-up time, pick-up point and accompanying services: tissue, water...

• Complete other tasks in need.

• Qualifications: Graduated from College, University majoring in Transport, Tourism, Economics, Commerce, Marketing, Foreign Languages and related majors.

• Minimum 1 year experience. Travel or transportation experience is preferred.

• Enthusiastic, competence, accuracy in working under high and continuous pressure.

• Ability to work independently and in teams.

• Professional Skills:

+ Good command of using common Office software such as Word, Excel, Ms Outlook...

+ Good command of English in writing skill

+ Business letter writing skill.

• Participating in social insurance, health insurance and unemployment insurance according to regulations.

• Monthly Salary and allowances: Competitive and On Negotiation.

• Annual salary increases from 5%-30% depending on capacity and quality of work.

• 13th month salary, labor contract and insurance as per Vietnam Labor Law.

• Day-offs and yearly leaves as per Vietnam Labor Law.

• Working/Training opportunities at one of the biggest, most professional companies in Tourism transportation.

• Promoting chances for long-term commitments and devotions.