Customer Service

Mức lương: Thỏa thuận
Địa điểm: Hồ Chí Minh
Kinh nghiệm: Không yêu cầu
Bằng cấp: Trung cấp - Nghề trở lên

Hạn nộp hồ sơ: (Đã hết hạn)

Việc Làm Gợi Ý

Customer Service / Relationship Executive

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Asf Global Vietnam

Xem thông tin công ty

Thông tin
Việc làm

Địa điểm làm việc:

Hồ Chí Minh

Phuong Nam Building, 157 Vo Thi Sau, Xuan Hoa Ward, HCMC

Chi Tiết Công Việc

Mô tả công việc:

ASF Global Vietnam, a branch of ASF Global being located in South Carolina, US, is a non-asset based NVOCC specializing in supply chain management from the Asia Pacific to markets in the United States. Although ASF Global specializes in the Asia Pacific markets, competitive service is also offered worldwide. ASF Global has built a team of professionals that understands the complexities of moving shipments around the world. We offer customer service that is second to none, while maintaining competitive rates. The combination of volume along with key carrier relationships drives our pricing and allows ASF Global to successfully compete with any carrier or NVOCC in the business. Company
Geography:
HQ: United States
Branch Office: China, Vietnam
Asia Network: Korea, Taiwan, Philippines, Indonesia, India
Position Overview
To assist with US-Export operation and related activities in Vietnam, mainly focus on booking coordination, customer service and communication with overseas agent. Develop a clear and efficient communication channel between loading port and destination agent. Perform all duties correctly, cost- efficiently, within Company standards, and under the close supervision of the team leader.
Specific Duties and Responsibilities
Receive, review, and confirm export booking.
Communicate with oversea agent for shipment arrangement in daily basis.
Prepare Forecast, Arrange Booking and Confirm space with carrier.
Calculate truck rate, marine insurance, and other related export service charges accurately and accordingly to established procedures.
Process and follow Shipper’s Shipping Instruction accurately.
Coordinate and assist with Shipper for booking related arrangement.
Prepare and process documents/DN through company system. Close files and distribute documents in accordance with pertinent requirements and in compliance with export standards.
Provide excellent and timely customer service and advice of the team leader by informing clients of the status of shipments. Referring client to higher-level authority when question/ problem is beyond scope of responsibility.
Communicate with clients, team member and team leader in a clear and timely manner.
Adhere domestic and international shipping regulation, FMC regulation.
Adhere to all company policies, procedures, and guidelines.
Perform other duties as assigned.

Yêu cầu công việc:

A minimum 2 years’ experience in Forwarder Customer Service or CS support related field.
Good verbal communication skills and past customer service experiences are required.
Good written communication skills to compose routine letters and to edit correspondence and report.
Ability to organize, prepare and assemble documents or reports containing data from several sources.
Ability to use standard software for word processing, spreadsheets, etc.
Ability to work in the environment of ambiguity and take the lead to the next step.
Ability to read, write and understand English.

Kỹ năng:

Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Sử Dụng CRM

Quyền lợi được hưởng:

Thưởng hiệu suất và thưởng theo kết quả kinh doanh.
Thưởng tháng 13 và thưởng lễ, Tết.
Khám sức khỏe định kỳ hằng năm.
Được tham gia đầy đủ bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp theo quy định.
Tham gia các hoạt động team building và du lịch công ty.

Ngành nghề:

Dịch Vụ Khách Hàng

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