Client Service Manager (Chinese Speaking) (26917) [Quận 1, HCM]

【Job Summary】
- Responsible for being a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps, identify experts with the most relevant experience and knowledge that can address them, and lead a team of associates and senior associates.

【Main responsibilities】
- Foster the development of Associate's core research skills by imparting commercial acumen, sales techniques, and effective time management strategies while reinforcing custom recruitment methodologies
- Provide opportunities for project management skill enhancement to Associates involved in custom recruitment research
- Offer mentoring opportunities to Associates capable of custom recruitment research and project management, aiming to cultivate multi-disciplinary skills and prepare them for advancement
- Analyze client project briefs to identify knowledge gaps and conduct comprehensive industry and company research to pinpoint the most relevant experts
- Regularly engage with experts to screen and validate their expertise and suitability for specific projects
- Demonstrate critical thinking and agility in conducting high-level research on industries and companies, ensuring the selection of experts with the most relevant experience and knowledge to address clients' inquiries
- Uphold clients' best interests throughout the collaboration, ensuring the confidentiality and security of their data and information

- Bachelor's degree in a related field.
- From 5 years of sales experience in the information service industry, as a senior or similar industry
- Skilled in Client management, Partnership & growth, Team management & exp in building high-performing teams
- A client service mentality, which means you are committed to going beyond your client's needs to deliver true value
- Fluent English is a must (Advanced Level)
- Fluent Chinese is highly essential (From HSK5)
- Sharp communication, direct & transparent