Chuyên Viên Kỹ Thuật Bảo Hành

1. RMA process

• Inspect returned products to identify defects or issues.

• Diagnose the root cause of problems and determine whether repair is feasible.

• Provide prompt and effective responses to B2B, B2B customers regarding product technical support, warranty inquiries, among other matters.

• Coordinate with warehouse and logistics teams to manage the return and replacement of products.

• Prepare and process the replacement of products for shipment to customers.

• Communicate with customers to provide updates on the status of their returns and replacements.

• Maintain accurate records of all RMA transactions and customer interactions.

• Ensure compliance with company policies and procedures for handling returns and RMAs.

2. Inventory management

• Monitor buffer supplement and assist with the RMA and reverse logistic.

• Maintain accurate inventory records using our inventory management system.

• Conduct regular stock audits and reconcile discrepancies between physical and system records.

• Implement and maintain inventory control procedures to minimize loss and maximize efficiency.

• Return faulty units to the main office warehouse.

- High school diploma or equivalent; college degree preferred.

- Understanding and having experience with electronics devices.

- Previous experience in customer service, preferably in a returns or RMA role.

- Knowledge of inventory management systems

- Ability to handle customer complaints and resolve issues effectively

- Ability to work independently and as part of a team.

- Proactive attitude and willingness to learn and contribute to a dynamic team environment.

- Strong attention to detail and accuracy.

Skill:

- Excellent customer service

- Strong problem-solving abilities

- Effective time management and multitasking skills

- Good at Microsoft Office

- English is a must