Vendor Quality Specialist

Hi there, we’re Article. We’re a North American based furniture company creating remarkably better furniture experiences one sofa at a time. And as the Vendor Quality Specialist, you’ll report to the Vendor Quality Lead, adhering to established quality processes while driving continuous improvement in product performance.

Why We Need You:

Within the Vendor Quality Team, our Vendor Quality Specialist will partner with third-party laboratories to coordinate quality performance and transit testing across product categories (Casegoods, Upholstery, Outdoor, Decor). Collaborate with vendors and internal teams to ensure product availability for lab testing. This fits into our larger need to look for new ways to delight customers with high-quality products and improve the overall users’ experience.

Why Article?

While, we sell to the North American market, we work closely with a number of our manufacturing partners throughout Asia. As a result we have an office in Thao Dien, Ho Chi Minh City, Vietnam where we currently have around 60 Particles (people of Article) working.

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

What You’ll Do:

You’ll be part of a team of 5 Vendor Quality Specialists working to the determined quality process and improve the product quality performance.

• Established quality processes while driving continuous improvement in product performance. Work with labs and cross-functional teams to develop, update, and maintain testing standards and protocols.

• Contribute to establishing internal quality processes, templates, and inspection standards. Maintain and update a master list of testing protocols and reports for easy access and compliance.

• Partner with third-party laboratories to coordinate quality performance and transit testing across product categories (Casegoods, Upholstery, Outdoor, Decor).

• Analyze quality issue trends and test failures to implement preventative measures, including refining testing standards, and develop targeted tests and solutions.

• Manage test report storage and task completion across platforms like Pinfo, Wrike, Google Drive, and PLM systems. Coordinating with and monitoring third-party laboratories to ensure test reports are uploaded into the Pinfo or PLM system.

• Train vendors and internal stakeholders on quality and transit testing frameworks and expectations. Create and update training materials for in-person and online sessions, reflecting changes in testing standards or requirements.

• Offer technical support to Sourcing and Product Development teams for structural or quality issues identified in samples or launched products.

• Occasionally travel to factories to support testing where needed.

Who You Are:

• 5+ years’ experience in the furniture industry with 3+ years experience in consumer product testing.

• Solid experience with third-party testing labs for furniture and decor products.

• Strong analytical, problem-solving and cross-functional collaboration skills.

• Proven ability to develop training materials and train others on technical topics.

• Excellent verbal and written communication skills in both English and Vietnamese.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Willing to travel is required.