Technical Support/ Call Center/ Chăm Sóc Khách Hàng

- Answer incoming calls and address customer inquiries in both English and Vietnamese.

- Provide technical support and customer care to mostly owners of nail salons establishments across the US.

- Receive and respond to customer's feedback.

- Identifying and assessing customer needs to achieve satisfaction.

- Resolve customer issues and complaints promptly, professionally, and politely.

- Assist other departments within the company as needed.

- Working time: Night shift, 40h/week, from 21:00 to 6:00

- Degree: College.

- Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5 - 6.5 or equivalent).

- Understanding networking, including setting up routers, modems, and reserved Ips.

- Experienced in customer care or call center is an advantage

- Empathy, patience, problem-solving skills, and the ability to work well in a team environment.

- Have responsibility, adaptability, and the ability to handle work pressure