SR. Data Analyst/Product Analyst Ekyc

• Understand market needs and customers' pain points, stay updated on market trends, participate in creating a compelling product vision, and develop a product roadmap quarterly and annually.

• Analyze Digital Identity/eKYC/Payment Authentication product performance, customer behavior, and market trends to identify opportunities for improvement and growth.

• Monitor the quality of the AI model and provide requirements for model deployment to make sure that the product quality is enhanced and operates properly.

• Collaborate closely with Data Scientists, Engineers and QA to ensure the system operates according to the requirements of the Digital Identity/eKYC/Payment Authentication product.

• Identify trends in fraud and attacks on the Digital Identity/eKYC/Payment Authentication system, and from there, establish directions for labeling samples, creating datasets for training and testing the model.

• Obsess over customers to deliver the products they need, constantly study the products to understand every aspect and fine-tune them to meet customer needs.

• Proactively engage in the end-to-end product cycle of research, development, testing, deployment, and improvement.

• Engage with clients and users to gather constant feedback and incorporate it into the product features.

• Use data to understand product and feature performance, and suggest data-driven initiatives to improve the product and user experience.

• Use data and client feedback to identify new fraud schemes. Advise clients with tailored use cases based on data and testing outcomes.

• Provide expert opinions for enhancements/improvements of the product suite provided to clients.

• Manage data collection for product performance tracking and improvement.

• Support sales in pitching and deployment for customers.

Minimum

• 2+ years of experience in operational risk management along with 5+ years of overall work experience as a minimum

• Having experience in managing system risks in banks.

• Ability to collect and analyze data and compile reports from various sources, identify key insights, spot product opportunities, and inform product decisions

• Willingness to roll up your sleeves and do whatever it takes to help your team win

• Ability to maintain a keen attention to detail, multitask, and work well under pressure

• Good interpersonal skills

• Teamwork spirit, hardworking with enthusiastic attitudes

• Strong learning ability and self-motivation to acquire new knowledge

• Capability to zoom in and out on a problem

• Effective problem-solving skills under pressure

Preferred

• Familiarity with common data analysis toolkits

• Experience in managing KYC process or fraud risk management for customer onboarding & credit transfer/payment transaction

• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets.