Senior Customer Service Consultant

Key Responsibilities:

• Work with related teams and stakeholders to manage the customer's International Supply Chain.

• Ensure all activities are conducted in compliance with customer SOP.

• Ensure smooth execution of the end-to-end shipments by working closely with the customers, carriers, and vendors as well as internal stakeholders.

• Take ownership of the customer issues and solve in an urgent and responsible manner.

• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.

• Manage/improve day-to-day process interaction with customers by leveraging detailed customer knowledge.

• Coordinating shipment operations with stakeholders in time in order to make the shipment depart/arrive regarding the customer expectation.

• Be fully responsible for customer satisfaction.

• Look for improvements in ways of working and strive for service delivery excellence.

• At least 03 years experience as Supply Chain Management / Operation Management / Customer Experience or similar role(s) in the freight forwarding and logistics industry

• Experience with Supply Chain Management (SCM) / end-to-end product(s) is a big plus

• Bachelor’s Degree, majoring in Logistics and Supply Chain Management is preferable

• Language proficiency: Native Vietnamese, Professional English level. Chinese fluency is a big plus.

• Customer-centricity mindset with a continuous improvement approach

• Excellent interpersonal and communication skills and analytical skills

• Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills

• Good analytical and problem-solving skills – the ability to look beyond the obvious and identify creative solution