Senior Coordinator

- Arrange audit in line with Global CER, Scheme and Client specific procedures.
- Retain key customers.
- Review applications for audits and ensure that the Executing Affliates is qualified to conduct this audit and that no conflicts of interest apply
- Ensure auditors are allocated taking into account qualifications, turnaround time and any scheme or client specific requirements
- Provide all necessary information/ proper guidance and clients' requests to the team for their execution
- Meet agreed turnaround times for reporting and other deliverables or escalate to relevant management where this cannot be achieved
- Ensure confidentiality of audit arrangements and manage release of any data appropriately
- Responsible for collecting outstanding debts
- Prepare reports and conduct other tasks as requested by the Manager.
- Review of all job files before they are closed
- Liaise with Sales team and auditor team
- Dialogue with clients about customer service issues or queries and reported to CER Operation Manager to have prompt actions.
- Liaise with CER Operation Manager to apply best Practices - Improve processes and policies in support of organizational goals.
- Responsible for dealing with customer's claim and report to CER Operation Manager.