Rooms Controller/ Chuyên Viên Điều Phối Phòng

People

• Collaborate with housekeeping to ensure timely cleaning and preparation of rooms, updating room status promptly.

• Liaise with housekeeping and engineering teams to ensure rooms are cleaned and prepared for new arrivals.

• Coordinate with maintenance to resolve any room-related issues or repairs, ensuring minimal disruption to guest experiences.

• Work with the reservations team to manage room inventory, cancellations, and no-shows effectively, ensure booking update accurate information.

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Maintain the integrity and accuracy of room management systems, ensuring all data is current and reflective of room status and availability.

• Generate and analyze reports on room occupancy, revenue, and guest preferences, providing insights for strategic planning and decision-making.

Responsible Business

• Assign rooms to guests based on reservations, preferences, and special requests, ensuring a smooth check-in process.

• Collaborate with other hotel departments (e.g., front desk, sales, reservation) to align room operations with overall business objectives.

• Monitor room availability, manage overbookings, and adjust room assignments as needed to maximize occupancy and revenue.

• Ensure the accurate update of room status in the hotel management system.

• Conduct regular inspections of guest rooms to ensure they meet established cleanliness and maintenance standards.

Guest Experience

• Ensure that hotel activities and operational requirements are shared during shift briefings

• Maintain a high level of guest interaction, ensuring that all guests’ needs and preferences are met, including special requests and VIP services.

• Address and resolve guest complaints related to room assignments or issues efficiently and courteously.

• Provide personalized service to enhance guest experiences, including handling room upgrades, early check in, late check-outs, and other special arrangements.