Retail Operation Manager

Job brief:

A Retail Operation Manager is responsible for managing a retail store, which includes overseeing sales, staff and inventory. Retail Operation Managers have the following duties and responsibilities:

1. Sales Management

- Project management of new store openings, store fit outs and launches in line with pre-agreed budgets

- Manage the store performance to achieve target of sales and all KPIs related to sales

- Communicate goals, sales plans, and sales results to employees in the field

- Monitor sales target by monthly, quarterly and annually

- Analyze sales and do the action plan and ensure team is well communicated

- Coordinate and support company activities to drive sales target achievement

2. Store general administration

- Manages all store operational issues, to include store housekeeping, store administrative duties, physical inventories and price changes etc

- Ensures all property, facilities and equipments are in good condition and well maintained

- Check and maintain working standards follow by Operations manual

- Plan, manage, and store arrangement for the promotion by follow promotion guideline.

3. Peolple mamagement

- Complete store operational requirements by scheduling and assigning employees; following up on work results

- Prepare and monitor subordinates' work on the document in accordance with Operations Procedure/Guidelines, such as sales recording, money depositing, goods ordering/ receiving /returning and writing off

- Review the principles and practices of the Operation manual, ensuring that all staffs are able to follow correctly

4. Analyze store operating profit (Store operating profit)

- Analyze performance from Store operating profit report with superiors

- Make a specific action plan6. Maintain Store & Merchandise standard

- Other jobs as required by superiors.

Skills and Experience required:

1. Skills & Knowledge:

• Degree in Business, Operations Management or related file
• Good standard of numerical skills.
• Have 10 years of management
• Relevant experience in similar role
• The ability to plan and prioritise workloads and delegate accordingly
• The ability to multi-task and work under pressure

2. Person Specification:

• The ability to manage, motivate and inspire others.
• Display a positive and proactive approach to lead change.
• A flexible approach to working hours, including weekend working
• Customer service excellence
• Working within a team
• Passionate, enthusiastic & driven.
• Proactive and able to lead a team to achieve results.
• Strong communicator verbally and written skills.
• Adaptable and flexible to change
• Thrives off a busy and dynamic environment.