Reservations Specialist

Công Ty TNHH Go Beyond Vietnam

Hết hạn trong 20 ngày nữa
Mức lương Từ 13 triệu VNĐ

Chia sẻ

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

04/12/2024

Yêu cầu giới tính

N/A

Ngành nghề

Chăm Sóc Khách Hàng, Du Lịch, Hành Chính/Văn Phòng, Kinh Doanh/Bán Hàng, Nhà Hàng/Khách Sạn, Nhà Hàng/Khách Sạn, Xuất Nhập Khẩu

Kỹ năng

Hành chính Văn phòng, Giám Sát Dịch Vụ

Địa điểm làm việc

- Hà Nội

Việc làm Hà Nội

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Mô tả công việc

Overview
The Reservations Specialist handles bookings after the Sales Team has finished confirming all services and their prices with our customers. You will report to the Senior Reservations Specialist and are responsible for reserving services with our partners, providing customers with confirmation vouchers, and ensuring all required information is included in our systems.
Responsibilities
• Insert all services into the Tourplan booking system, paying special attention to matching the Sales Team's quote sheet prices for each service.
• Sending out booking requests to suppliers, including hotels, tours, and transfers such as flight and train tickets.
• Contact each partner to confirm each service at the agreed upon time and cost, updating the Tourplan booking accordingly.
• Add customer information that may be required by our partners and our Quality team to deliver the services as expected by our customers.
• Add pick-up and drop-off information as required by our partners and our Quality team.
• Flag any services in the Tourplan booking that cannot be confirmed for follow-up by the Quality Team later.
• Cross-check the booking in Tourplan against the Sales Team's quote to ensure we invoice the customer the correct amount.
• Issues service vouchers for the Sales Team to send to our customers.

Yêu cầu công việc

Qualifications
Where you do not meet the requirements below, please be prepared to demonstrate equivalent experience.
• Basic knowledge of Microsoft Excel, Word, Planner, and Outlook.
• Proficiency in reading, writing, and speaking English.
• Prior experience in tour operations preferred.
• Prior experience with Tourplan software preferred.
• Team-oriented attitude and attention to detail.
Salary range
VND 13 mil - VND 16.5 mil
Benefit
• Pay compulsory social insurance on total gross salary
• Extra medical benefits
• Annual Company Performance Bonus
• Trips to other company offices for training
• Monthly company parties and other festive events
• Annual leave of up to 24 days
Job location
11 Tam Thuong, Hoan Kiem, Hanoi, Vietnam

Quyền lợi được hưởng

Thưởng
Annual Company Performance Bonus
Chăm sóc sức khoẻ
Pay compulsory social insurance on total gross salary
Extra medical benefits
Nghỉ phép có lương
Annual leave of up to 24 days
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