Receptionist

- Ensure compliance with hotel policies, standards and procedures.

- Read logbook to perform content of work

- Welcome and friendly guests.

- Log in and update the information of guests to the system correctly.

- Take care of the lobby area, working area, equipment to ensure tidiness and cleanliness.

- Perform procedures for changing rooms for guests according to the process.

- Handling situations outside guests visiting guests staying.

- Information for the relevant department on the situation of the guests, the promotion guests are enjoying to coordinate to serve guests.

- Observe the lobby area to promptly detect suspicious events, notify the security coordinator to monitor.

- Receiving requests and complaints of customers, immediately processing the information received, if it is beyond the authority to handle, notify the manager in the shift.

- Invite guests to rent rooms with higher prices to maximize revenue for the hotel.

- Perform other related works and at the request of superiors.

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

• Salary: 5,000,000 - 6,000,000/month
• Monthly Bonus: Service Charge
• Other Bonus: According to the company's regulations.
• Training: According to company regulations.