IT Customer Service (N1 - N2 Japanese - Fresher)

Thông Tin Chung

Loại hình:

Toàn thời gian

Vị trí/chức vụ:

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp:

Trung cấp - Nghề

Ngày đăng tuyển:

03/09/2025

Yêu cầu kinh nghiệm:

Không yêu cầu

Yêu cầu giới tính:

N/A

Ngành nghề:

IT Phần Cứng, IT Phần Mềm, Chăm Sóc Khách Hàng

Chuyên môn:

IT Support, IT Helpdesk

Địa điểm làm việc:

Hồ Chí Minh

6th Floor, Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City, Vietnam

Công Ty TNHH Itechwx

Công Ty TNHH Itechwx

Công Ty TNHH Itechwx

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Proficient in Japanese (4 skills) (Advanced level) (must have N1/ N2 cert ).
Can understand English technical documents, and have basic English conversation skills.
Customer service mindset.
Passion for technology and a desire to learn and grow within the IT industry

Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
20 days leave (12 days of annual leave and 8 days of sick leave).
Training will be offered.
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.

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