Hostess/ Nhân Viên Đón Tiếp Nhà Hàng

• To ensure to meet and greet all guests included potential guests, at entrance of restaurant by following:

- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

- Ensure restaurant operating equipment is clean and in working order

- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

- Welcoming guests to the Restaurant, by using the Restaurant name

- Inquiring if they have a reservation and noting it in the reservation book if they do

- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

- Being attentive to guest requests

• To escort guests to their preferred table or reserved table and seat guests according to restaurant standards

• To take telephone bookings and document in the Reservation book according to restaurant standards

• To train wait staff and bus staff in hostess standards

• Be attentive to guests and resolve their complaints when needed, reporting all incidents to your Supervisor.

• To maintain the cleanliness of hostess stations and work station.

• To maintain the cleanliness of all menus and drink menus

• To assist with Food and Beverage service

• To ensure understanding of knowledge of menu in details including daily specials.

• To ensure the service sequence while dining.

• To serve food and beverage products in a safe manner.

• To control breakages

• To ensure guest billing accurately upon request.

• To update the current Food and Beverage information and any activities within the resort.

• Be responsible in keeping resort safe and secure, to participate in any hotel activity related to safety management.

• Be a friendly face and helping hand to our guests

• Look smart – wear your uniform with pride

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management