[Hilton] Thư Ký Buồng Phòng | La Festa Phu Quoc

• Log all calls and distribute tasks to relevant team members / departments.

• Assist the Assistant Executive Housekeeper with Housekeeping’s store management.

• Submit the purchase order to maintain housekeeping supplies at par levels.

• Assist Room Attendants and Floor Supervisors with guest requests, problems and room availability, etc.

• Attend briefings for Room Attendants and Turndown Attendants, ensuring that all relevant information is delivered to them.

• Ensure the safety of keys and work phone during operation.

• Sign in at the start of a shift and sign out at the end of the shift.

• Manage all lost and found items, records, storage and issue management, following standard procedures.

• Handle the department’s records for monthly attendance, right attendance, annual leave, sick leave, no-pay leave, etc.

• File all Housekeeping documents properly.

• Assist the Assistant Executive Housekeeper with monthly tracking records where required.

• Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.

• Perform any duties assigned by the Management team deemed necessary.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

• University / Pre-university education.

• At least 1 year of administrative work experience.

• Good written and verbal skills.

• Fluent in English to meet business needs, advantageous.

• Good knowledge of Housekeeping office’s daily operation.

• Proficient in Microsoft Office, housekeeping Opera system.

• Actively listen to others and build on good ideas.