Guest Relation Officer (Gro)
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Mức lương: Thỏa thuận
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Hạn nộp: (Đã hết hạn)
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Địa điểm:
Kiên Giang
Green Bay PhuQuoc Resort& Spa
Xem thông tin công tyThông Tin Chung
Loại hình:
Toàn thời gian
Vị trí/chức vụ:
Nhân Viên/Chuyên Viên
Yêu cầu bằng cấp:
Trung cấp - Nghề
Ngày đăng tuyển:
23/06/2025
Yêu cầu kinh nghiệm:
Không yêu cầu
Yêu cầu giới tính:
N/A
Địa điểm làm việc:
Chi Tiết Công Việc
Mô tả công việc:
- Warmly welcome and check in VIP guests, repeat guests, and special request guests.
- Act as the main point of contact for guest needs throughout their stay.
- Assist guests with information about hotel services, local attractions, and travel arrangements.
- Handle guest complaints or concerns promptly and effectively.
- Maintain detailed guest profiles to support personalized service.
- Coordinate with Housekeeping, Concierge, F&B, and other departments to ensure guest expectations are met.
- Prepare welcome letters, amenities, and room inspections for VIP guests.
- Conduct courtesy calls and collect guest feedback to ensure satisfaction.
- Support the Front Desk with check-in/check-out when needed.
Yêu cầu công việc:
- Diploma or degree in Hospitality or related field.
- Experience in customer service or guest-facing roles (hotel experience is preferred).
- Good command of English; additional languages are an advantage.
- Pleasant, professional appearance and demeanor.
- Excellent communication and interpersonal skills.
- Problem-solving and multitasking abilities.
- Willingness to work in shifts, weekends, and holidays.
Quyền lợi được hưởng:
- Competitive salary + service charge
- Social insurance, health insurance, and other benefits as per labor laws.
- Daily meals, uniforms, and staff accommodation.
- Activities: Birthday, Year End Party,...
- Career advancement opportunities in a professional hospitality environment.
Chú ý: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi.
