Customer Services Executive (Temporary)

Customer Service Operation

• Manage day-to-day operations of the customer/s assigned to him/her, including order processing, issue resolution and complaints and escalation management

• Provide backend support for order processing and act as a liaison in communications with internal teams.

• Assist with ad-hoc tasks as assigned by the Head of Department and Team Lead

Qualification & Certification

• Bachelor’s degree in business management, Accounting, Supply Chain, Logistics, or a related field

Background & Experience

• 1–3 years of experience in customer service, supply chain, preferably in FMCG, automotive, or lubricants industry.

• Proficient in SAP with hands-on experience in order-to-cash modules.

Professional skills

• Strong analytical and problem-solving skills; ability to work with large data sets.

Inter-Personal skills

• Strong interpersonal communication skills and can build relationships with internal / external business partners.

• Customer-centric with the ability to interact with diverse teams.

• Proficiency in SAP & Microsoft Office tools. Power BI is an advantage.

• Fluent in English with good command in reading, writing, and speaking.