Customer Service Staff

Thông Tin Chung

Loại hình:

Toàn thời gian

Vị trí/chức vụ:

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp:

Trung cấp - Nghề

Ngày đăng tuyển:

09/10/2025

Yêu cầu kinh nghiệm:

Không yêu cầu

Ngành nghề:

Y Tá - Điều Dưỡng, Sức Khỏe - Dinh Dưỡng, Sales Y Tế - Dược Phẩm, Dịch Vụ Khách Hàng, Trải Nghiệm Khách Hàng

Chuyên môn:

Xử Lý Khiếu Nại , Giải Quyết Vấn Đề , Sử Dụng CRM

Địa điểm làm việc:

Hà Nội

78 Tô Ngọc Vân, Hà Nội

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Answer and triage phone calls, emails, messages from clients.Troubleshoot issues over phone calls, chat and handle customer complaints.
Make calls, follow up and update on lists of customers.Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.Relay appropriate information to/from clients to doctors and/or management.
Help new clients completely fill out the registration form. Inform new clients about services, ETC. that we offer.
Maintain proper documentation in the electronic medical record Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
Present and explain fee estimates for treatment/surgery to clients.Process payment transactions

Good English communication skills.
Accept only candidates with no experience or up to 1 year of experience.
Having phone skills and client service skills is a plus.
Must be friendly, outgoing, “people-oriented.”Well groomed, organised and detail oriented.
Ability to handle money accurately and honestly.
Must possess sound decision making skills and multi-task while working in an environment of stress.

Negotiation Salary.
Competitive remuneration package.
Dynamic, supportive environmentInternational.
Company with many different nationalities.
Work an International working environment.
Excellent Salary Scale & Year-End Salary ReviewFrequent
Team Building ActivitiesA rewarding & meaningful role where you make a difference in pets’ lives

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