Customer Service & Pricing Staff (Logistics & Forwarding)

1. Quotation & Pricing (40%) Receive inquiry from Sales team or overseas agents.Contact carriers/co-loaders to obtain competitive rates and check suitable schedules.Analyze optimal transportation solutions based on price, transit time, and service conditions.Prepare and send quotations using the company template, ensuring deadlines are met.Regularly update rate sheets from carriers, co-loaders, and domestic transport providers. 2. Customer Service (40%)Receive bookings from clients/agents and verify key information (POL, POD, ETD/ETA, cut-off, etc.).Send bookings to carriers/co-loaders and follow up for confirmation.Coordinate with Documentation (Docs) and Operations (OPS) teams to ensure timely cargo handling.Proactively update clients on cargo status (delays, rollovers, missing documents, etc.).Act as the main contact for resolving issues such as lost documents, late deliveries, B/L problems, additional charges…Maintain regular communication with clients to ensure service satisfaction and strengthen relationships. 3. Shipment Monitoring & Internal Coordination (15%)Collaborate with relevant departments (Sales, Docs, OPS, Accounting) to manage shipment progress, documentation, and cost control.Update customer data management system (CRM) and booking tracking files.Support the team in achieving overall KPI targets. 4. Agency & Client Development (5%) Assist Sales and Business Development teams in customer consultation.Communicate with international agency network to send/receive RFQs and process bilateral pricing.Contribute to the development of new trade lanes and services as directed by management.

• Education: Bachelor’s Degree in Foreign Trade, International Business, Import-Export, or Logistics, Maritime University• Experience:▫️ At least 3 years of experience in Customer Service or Pricing in a logistics/forwarding company.▫️ Preference for candidates with hands-on experience working with carriers, overseas agents, or logistics pricing.• English Proficiency:▫️ TOEIC 700+ or IELTS 6.0+ is required.▫️ Must be capable of professional business email writing and fluent in English listening and speaking for meetings with global partners.• Professional Skills:▫️ Proficient in MS Office (Word, Excel, Outlook).▫️ Solid understanding of Incoterms, international transport modes, and commercial conditions.▫️ Analytical thinking in comparing freight rates and proposing optimal logistics solutions.• Soft Skills:▫️ Excellent communication and flexible problem-solving skills.▫️ Meticulous, proactive, and highly responsible.▫️ Eager to learn, team-oriented, and able to work under high pressure, hard active.