Customer Service & Operations Supervisor - Consol LCL Logistics (Đà Nẵng Branch)

Locations: Da Nang City, Vietnam

* Customer Service:

• Prepare the tariff, sailing schedule, local charge, support sales and follow up with customer to increase winning ratio.

• Provide quotation to agents, partners, customers.

• Build relationship with carrier/ airline.

• Create and manage daily booking.

• Planning cargo loading.

• Update shipping details to agents and closely monitor shipments until cargo arrive destination safely.

• Capturing customers/agents requirements and provide fast response.

• Complete KPI goals set by BOD, performs all other duties as assigned and requested by BOD.

* Operations:

• Responsible for the Branch Manager of the Import-Export and Logistics Department.

• Coordinating the daily operations, ensuring efficient implementation of all operational processes.

• Responsible for handling customers/agent’s freight needs by capturing customers/agent’s requirements and providing fast response, providing value added service: customs declaration, cargo inspection, etc.

• Responsible for maintaining and developing positive relationships and cooperation with shipping lines, airlines, seaports, vendors for all source out services relating, ensuring goods transportation takes place favorable & safe, follow company rules.

• Improve competitiveness through cost management, purchasing and vendors management, and tariff building according to work assignment.

• Responsible for managing and training the Operations team, improving the team’s work performance and service quality.

• Responsible for handling customer complaints and resolving problems, improving customer satisfaction index.

• Responsible for managing the Operations team to key in all revenue/cost into Company’s system correctly. Check file & closed file ending month.

• Monthly volume report sends to BOD.

• Complete KPI goals set by the Boards of Directors.

• Have +3 years of experience in Customer Service and Operations/Documentation, especially LCL experience.

• Proficient in English.

• Ability to adapt and work effectively within a variety of situations.

• Customer and service oriented.

• Background in Freight Forwarding/Shipping and Logistics.

• Hard working and able to work under pressure.