Customer Service - Logistics

1. Customer Service:

Work as a connector between customers and companies to ensure effective service levels to customers:

- Maintain relationships with key customers, update shipping schedules, and provide quotations.

- Reserve space on vessels and send bookings to customers.

- Utilize the customer list to send the company introduction letters and service and price offers.

2. Pricing:

- Coordinate with shipping lines to stay updated on sea freight rates, shipping schedules, and new services.

- Update market rates and share market insights with your team.

- Provide an overview of logistics costs for management and demand trend analysis.

3. International Partner/ Agent Relations:

- Prepare and make presentations about company introductions to international partners or reports on the company’s recent business activities to overseas agents/ head office during visits to Vietnam.

- Welcome and accompany partners/ overseas agents on tours of depots and client visits.

- Conduct monthly online meetings with the head office abroad.

- Other tasks assigned by management.