Customer Service Executive

Customer Care for Existing Clients

• Repeat regular orders and products based on customer demand.
• Proactively contact customers to confirm orders, models, quantities, and production schedules.
• Timely update customers on order status and delivery times.

Coordinate Production to Ensure Timeliness

• Collaborate with the production, QA, warehouse, and logistics departments to ensure products are manufactured and delivered on time and meet quality standards.
• Participate in internal meetings (if any) to update production plans and relay information to customers.

Handle Complaints and Feedback

• Receive and resolve customer complaints.
• Coordinate with related departments (production, QA, planning, etc.) to provide solutions and respond to customers as soon as possible.
• Prepare ICAR (Internal Corrective Action Report) if necessary.

Introduce and Advise on New Products

• Update information on new products from the company.
• Consult and introduce new models, designs, and product lines that suit customer preferences and needs.
• Monitor the effectiveness of suggestions and collect customer feedback.

Data Management and Reporting

• Update customer database, transaction history, quotations, feedback, etc.
• Prepare periodic reports on order status, revenue, arising issues, and suggest service improvements.

• College/University degree in Economics, Business Administration, Foreign Trade, Marketing, or related fields.
• Good command of English.
• At least 2 years of experience in customer service within a manufacturing company, preferably in the wood/furniture industry.
• Excellent communication, negotiation, and problem-solving skills.
• Understanding of production processes and wood products is an advantage.
• Proficient in Microsoft Office (Excel, Word, Outlook, etc.).
• High sense of responsibility, proactive and well-organized.