Customer Service

• Provide solutions to recovery service, and improve customer satisfaction

• Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels

• Understand and deliver business strategies and improve customer services through the execution of self-service

• Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.

• Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions

REQUIREMENTS:

• 2-3 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus)

• Good communication in English and negotiation skills

• Basic analytical skills to keep track of performance

• Fast learning and open to change.

• Teamwork, time management, and data analyst skills