Center Supervisor - Coding Courses (Cityland)

1. Sales performance management

- Review the sales objectives for the month and set individual objectives for each EC to meet the center target respecting commercial ground rules.

- Review the previous sales team performance, identify areas of improvement, and prepare an action plan to improve sales effectiveness.

- Consistently review and evaluate the conversion performance of the all the channels, activities/events, and sales team members.

- Ensure accurate and timely information updates from the sales team in the organization’s system.

- Prepare a daily/weekly report for the Country Sales Manager on the sales situation in the center and revise the action plan to ensure that milestones and targets are met.

- Contribute to the sales of the school by offering prospect presentations during the month.

- Ensure that the defined show distribution ground rules are respected in the school.

2. Sales team skills development and management

- Monitor the sales team member performance through data analysis and observations and identify areas of improvement.

- Regularly conduct on-the-job training and coaching sessions tailored for each sales team member.

- Conduct a feedback session with each sales team member monthly.

- Manage the registration and completion of the assigned training courses on the sales training platform for the new sales team members.

- Manage and evaluate on frequent basis (monthly/quarterly) the performance of the sales team in line with HR policies and procedures.

- Manage the schedule of the sales team members in a fair and balanced way.

3. Cross-departmental collaboration

- Work with the school academic team to create a monthly activities calendar for prospects.

- Drive school’s recruitment effort to build a competent team to deliver high sales performance

- Collaborate with the TMK Manager to update on supply conversion and feedback on booking effectiveness.

- Share market insights specific to the location and audience demographics with the Head of Commercial and the Marketing team on a regular basis,

• Minimum 3 years' experience in education industry
• Minimum 1 year in sales management (not necessarily in Education industry)
• Very result-oriented
• Effective communication and ability to influence stakeholders.
• Good organization skills
• Solution driven mindset and ability to effectively mitigate issues smoothly
• Leadership and people development skills
• Professional appearance
• Able to work under pressure and flexible working hours, including evenings and weekends.
• Computer literacy