Waiter/Waitress

• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
• Establish good public relations with all guests.
• Insure cleanliness and maintenance of his outlet, indoor & outdoor, back or front of house.
• Report to management and other relevant department any defects.
• Report honestly guest feedbacks.
• Greet and advise customers.
• Record transaction / orders in Point of Sales systems at the time of order.
• Respect phone etiquette.
• Able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
• Assist guest while seating.
• Engage and communicate with guests actively about local culture, activities or hotel activities.
• Communicate with the kitchen/guest regarding any menu questions, the length of wait and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
• Take orders for food and beverage if necessary.
• Assist in the delivery of F&B items to customers.

Experience -

• At least 1 year experience in related fields.
• Withstand high work pressure
• Experience in working at pre-opening is an advantage.

- Attractive and competitive salary

- The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)

- Social Insurance as per Vietnamese Law

- Holiday/ New Year bonus. 13th month salary

- 12 comlimentary room nights

- Birthday Day

- Other benefits of Sun Group