VIP Customer Service (Fluent Chinese)- Chỉ Tuyển Nữ

Job Summary:

The VIP Marketing Host is responsible for delivering exceptional service to VIP customers, ensuring they feel valued and well-supported throughout their visit. This role is ideal for those with strong communication skills and a passion for customer service. Fluency in one of the following languages - Chinese, Korean, or Japanese - is required. No prior experience is required - comprehensive training will be provided. The position offers a dynamic, guest-facing environment and the opportunity to grow within a premium service team.

Key Responsibilities:

• Deliver warm and professional greetings and farewells to VIP guests, using their names and membership numbers.
• Communicate politely and professionally with all guests.
• Follow up with VIP customers after their departure.
• Handle bookings for transportation, accommodation, and personalized services accurately.
• Provide F&B and other services based on VIP guests’ preferences.
• Monitor and record VIP guests’ rewards and transactions with precision.
• Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.
• Report all customer issues and complaints promptly to supervisors.
• Submit daily reports on VIP activities, preferences, and special cases.

• Education: High School Diploma with at least 3-year experience in hospitality industry or College Diploma
• Experience: Having working experience at hospitality industry is a plus.
• Other Prerequisites:

- Candidates must be fluent in Chinese (HSK5)

- Basic English communication skill.
- Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM – 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).
- Applications must be submitted in English.