Training Coordinator - Điều Phối Viên Đào Tạo

PURPOSE OF POSITION

The Training Coordinator provides secretarial and administrative services to the HR/Training Department and the hotel, in line with Lotte Hotel Hanoi standards.

Training Administration

• Maintain accurate records of training attendance and completion, ensure all employee training records are up-to-date
• Manage and maintain in-house training facilities and equipment
• Prepare all necessary files, reports, correspondence and other relevant business documentation before, during and after all classes
• Assist trainers in setting up training sessions and ensuring a smooth and effective learning experience
• Handle logistics for training activities including venues and equipment
• Order supplies for training and training department as needed
• Manage class gift inventory
• Manage the administration of staff tests for new hires
• Training allowance
• Manage training budgets and track expenses, prepare monthly training expense report
• Prepare training & learning hour report
• Support departments to help operations staff improve their English skills

Internal Communications & Events

• Support the development and implementation of internal communication plans to ensure employees are well-informed about company news, initiatives, and policies
• Create engaging content for various communication channels, including employee social media platforms, signage, newsletters, email announcements, etc.
• Plan and execute a variety of employee events, including employee appreciation events, recognition ceremonies, team-building activities, gatherings
• Manage event logistics, including budgeting, venue selection, department coordination, entertainment, and attendee registration
• Ensure events are well-organized, engaging, and memorable for all attendees

Onboarding and Trainee Management

• Manage the onboarding process for trainees, including conducting orientation sessions, providing necessary training materials, and ensuring a smooth transition into the hotel environment
• Work closely with department heads to ensure trainees are placed in the appropriate departments for their skills and interests
• Oversee the trainee journey, including monitoring their progress, providing support and guidance
• Administer trainee tests to assess their knowledge and skills
• Coordinate trainee graduation ceremonies
• Lead and coordinate the STAR Trainee Award program, including promoting the award, managing nominations, selecting winners, and organizing the award ceremony

Other tasks

• Conduct hotel tours
• Service Monitoring
• Oversee monthly STARS Motto Champion project
• Spot check staff lockers and manage overall daily locker issues
• Prepare Global HR report & HODs Meeting report
• Maintain confidentiality at all times on all matters
• Demonstrate essential overall knowledge of the organization
• Understand the responsibilities of other units and departments and co-operate with them

SUPPORTIVE ROLES

• Maintain a close, cooperative relationship with other departments to guarantee effective communication.
• Implement and coordinate cooperation as a supporting department for business operation.
• Ensure smooth work cooperation among departments and always provide support not to cause any interruptions in business operation.
• Manage and maintain smooth work cooperation with other departments