Service Desk Engineer

As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on:

• Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system
• Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems
• Install and configure computers, operating systems, and applications
• Replace parts as required
• Support the roll-out of new IT devices and applications, ensure the protection of computer facilities
• Direct unresolved issues to the next level of support personnel
• Your mission includes delivering professional and timely services in relation with all office IT infrastructure."
• You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.

• At least 3 years experience in IT services
• Good communication skills and advanced level of spoken and written English.
• Have an IT certificate or other equivalent diploma
• Basic User & Group Active Directory and cloud
• Knowledge of desktop operating systems: Linux, Windows desktop and Mac OS and database (i.e. SQL, Oracle)
• Good -solvingical and evaluative skills;
• Self-study on new technology and willing to improve on technical skills;"
• An ability to adapt to different demands
• A high working discipline
• Litterate in monitoring, operating systems, networking and database technologies (e.g. Linux, VMWare, Docker, Ansible).
• Advocate of the clien-oriented mindset.

Nice to have:

• Experience working for a foreign company
• Certifications on Amazon AWS / Azure
• Experience as a database administrator (DBA)

• Professional European-based company
• Attractive salary
• Performance bonus of up to 4 months' salary
• Opportunities for travel to Europe
• Hybrid home/office working model
• Flexible working time
• Structured training & development roadmap
• Good work-life balance
• Premium healthcare insurance
• Loyalty programs
• Well-being activities
• Annual company trips and team-building events