Reservation Supervisor (Giám Sát Đặt Phòng)

Respond to all reservation requests and executes prompt, courteous and accurate guest service at all times
Ensure the reservation department is constantly aware of availability states open, on request, closed dates, high demand dates, etc
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services
Answer guest inquiries pertaining hotel facilities and services, and other related information
Well use the property management systems (PMS)
Assist and prepare in groups pre-arrival process and also preparing group rooming lists
Conduct site-inspections as required
Provide professional and courteous guest service at all times
Maintain current filing system and prepare reports if required
Perform administrative jobs for the department if required
Perform other duties as assigned by DOSM

Minimum 1-year experience in a similar position in the hotel industry
Able to work under pressure and cope with tight deadlines
Good customer service skills
Good command in both speaking and writing in English
Proficiency in Microsoft software and property management systems

• Attractive annual bonus
• 24 hours insurance
• Professional working environment.
• Training and development in career
• Very attractive benefits