Reservation Agent / Nhân Viên Đặt Phòng

Assisting and advising customers who may be choosing from a variety of travel options.

Making reservations for customers based on their various requirements and budgetary allowances.

Checking the availability of accommodation or transportation on the customers’ desired travel dates.

Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

Processing payments and sending confirmation details to customers.

Sorting out any issues that may arise with bookings or reservations.

Selling and promoting reservation services.

Answering any questions customers might have about the reservation process.

Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

Providing support to customers who may need to amend or cancel a reservation..

.

.

Experience working in sales or public relations, preferably in the hospitality or travel industries.

Customer-service experience.

Excellent written and verbal communication skills.

Multi-tasking and time-management skills, with the ability to prioritize tasks.

Proficient in Microsoft Office Suite.

Data entry experience.

Flexible working hours.

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Develop your talent through learning programs by Academy Accor.

Opportunity to grow within your property and across the world!

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.