Outlet Supervisor

• Greets and welcomes all guests in a pleasant and professional manner.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies to include but not limited to health and safety.
• Represent to attend daily briefing and responsible for outlet operation when absence of Managers
• Must have the ability to work fast and multi-task.
• Must be able to memorize guest orders and then deliver those orders accurately to the right guest.
• Initiate conversation with guests about the property, events and promotions.
• Effective problem solving skills to include the ability to collaborate with others.
• Becomes familiar with hotel services in order to answer questions and provide guest assistances.
• Maintain a clean, clear and organized work environment.
• Perform side work duties as assigned.
• Add – cash handling
• Train the staff and supervise them in the performance of their duties.
• Ensure adherence to all corporate core standards
• Review daily arrivals to ensure proper handling of VIP's, return guests, groups, etc.
• Provide personalized service to all VIP’s and SA guests.
• Systematically conduct standards tests during shifts and communicate training and re-training needs to manager.

• Vocational School Certificate is required.
• Must be able to perform basic mathematical computations.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Outgoing and gregarious personality is required.
• Must be able to work any shift any day.
• Must present a well-groomed appearance.
• Good knowledge of food and beverage is required.
• Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. English is required. Bi-lingual is preferred.
• Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
• Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.

Ngành nghề: Thực phẩm & Đồ uống

Kinh nghiệm: 0 Năm

Cấp bậc: Trưởng nhóm / Giám sát

Hình thức: Nhân viên chính thức

Địa điểm: Bà Rịa - Vũng Tàu