Operation Manager

Job Summary:

Premier EMS is seeking a dynamic and strategic Operations Manager to oversee and optimize the delivery and performance of our key technology-driven service lines, including Robotic Process Automation (RPA), Payroll Services, Digital Facility Management, and Automated Security & Safety Solutions. This role requires a proactive leader with a deep understanding of operational excellence, digital transformation, and customer-centric service delivery.

Key Responsibilities:

???? 1. Payroll Services

• Ensure accurate, compliant, and timely payroll processing for clients.
• Supervise payroll team operations, covering labor contracts, tax, insurance, and digital HR management.
• Work with legal and compliance teams to maintain alignment with labor laws and regulatory standards.

???? 2. Digital & Automated Facility Management

• Lead operations for digitalized building management platforms, including smart parking, energy control, and resident interaction systems.
• Oversee vendor partnerships and ensure service level agreements (SLAs) are met.
• Analyze operational data to recommend cost-saving and efficiency improvements.

???? 3. Automation of Security & Safety Services

• Manage the implementation and operations of intelligent security systems (CCTV AI, Auto Gatepass, Access Control).
• Ensure high standards in safety compliance and incident response procedures.
• Collaborate with technical teams to continuously enhance automation and threat detection capabilities.

Operational & Leadership Duties:

• Develop and execute standard operating procedures (SOPs) across service lines.
• Lead cross-functional teams and drive continuous improvement initiatives.
• Prepare operational reports, performance dashboards, and client feedback analysis.
• Manage budgets, optimize resources, and ensure profitability of service operations.
• Maintain a high level of customer satisfaction and support account management teams in service delivery.