NEGOTIATOR - Đàm Phán Viên - Night Shift

Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multilevel marketing, or lending activities.

We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check-ups, and more.

JOB RESPONSIBILITIES:

• Work with creditors to negotiate/agree upon a reduced settlement on delinquent and/or charged-off accounts on behalf of our clients.
• Analyzing customer profiles and identifying the conditions required for the best agreement for the customer, following company guidelines (training will be provided upon employment).
• Analyzing and evaluating the financial situation as well as the current debts of customers based on the billing department's provided records (training will be provided upon employment).
• Collecting and submitting necessary documents provided by customers.
• Checking, reviewing files, and contacting the responsible person at the bank to explain and present the reasons of the customer for approving specific support programs offered exclusively for the customer.
• Ensuring efficiency to always obtain the best offers from the bank for customers.
• Informing customers about the offers provided by the bank.
• Persuading customers to follow the bank's plan to receive the best benefits.
• Coordinating with departments (Sales, Customer Service, Billing, etc.) to address customer inquiries when needed.
• Performing other tasks as required by management.

• Good English communication skills, IELTS score of 7.0 or above (mandatory requirement), preference given to candidates who are international students from English-speaking countries or have previously lived in the US/UK.
• Minimum 1 year of experience as a Negotiator or related positions.
• Age: 18 - 33 years old, good health and willing to work night shift.
• Pronounce clearly, confidently and attractively.
• Strong analytical and organizational skills. Excellent research & problem solving skills.
• Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
• Ability to multitask in a fast-paced environment.
• Ability to work independently and demonstrate sound judgment under high stress and time critical deadlines.
• Basic CRM and ZOOM skills is a plus (training will be provided; prior experience is not required).

• High salaries for high performance, Official Salary: 16.000.000 VND + Bonus.
• Work in a foreign-friendly and professional environment.
• Full participation in social insurance according to government regulations.
• Annual regular health check-ups.
• Team building activities and a 13th-month salary based on the company's business performance.
• Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
• The company provides all the necessary work equipment.
• Training on software usage such as CRM, ZOOM as required by the company.
• Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
• Separate resting area during lunch break.
• Working environment: young, dynamic, productive & speed-focused with various departments and over 40 employees.
• Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

JOB DETAILS:

• Employment type: Full-time (Night shift).
• Industry: Financial services in the US market (No insurance, No lending).
• Working hours: 20:45 – 05:45, 5 days/ week (working by US business hours).
• Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!