Moderation Quality Analyst

Công Ty TNHH SGS Việt Nam

Hết hạn trong 21 ngày nữa
Mức lương Thỏa thuận

Chia sẻ

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 1 năm

Ngày đăng tuyển

05/12/2024

Yêu cầu giới tính

N/A

Ngành nghề

Sản Xuất/Lắp Ráp/Chế Biến , Hoá Sinh , IT Phần Mềm , Hành Chính/Văn Phòng

Kỹ năng

QA/Test , Hóa Học/Hóa Chất , Quản Lý Chất Lượng (QA/QC) , Hành chính Văn phòng

Địa điểm làm việc

- Hà Nội

Việc làm Hà Nội

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Mô tả công việc

About the job Moderation QA
Gear Inc. is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full-time basis. The ideal candidate will ensure all content follows the guidelines of our platforms by managing sensitive content and responding to law enforcement requests.

Responsibility

Review, evaluate and make decisions on flagged content to ensure compliance with company policies and legal standards.
Analyze data and generate reports on non-conformance issues; submit them to the governments reporting system using standardized templates.
Maintain accurate records of reported content for tracking and compliance purposes.
Process law enforcement requests efficiently, leveraging predefined templates, and ensure timely responses based on urgency and legal requirements.

Yêu cầu công việc

Good English communication skills since this is a client-facing role.
French proficiency will be a plus, but not a requirement.
Prior experience as a Quality Analyst (especially in the BPO industry) is preferable.
Having content-moderation-related skills is a must;
Prior experience in processing law enforcement requests for the platforms is a big plus but not required.
Be detail-oriented with strong analytical skills;
Proficient skills with MS Office and Google Drive;
Tools: Familiarity with Zendesk, Cinder, Amplitude, and reporting platforms (such as PHAROS) is preferred but not required.
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Quyền lợi được hưởng

1. Salary and Benefits

Attractive salary and benefits and annual performance review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Fantastic internal events;
Paid leave (12 days/year).

2. Working Environment