Logistics Customer Service Specialist (Tiếng Trung)

General Description:

• This role will handle day-to-day customer communications, performance follow-up, and process coordination between operations, planning, and cross-border teams.

• The ideal candidate will be fluent in Chinese to facilitate effective collaboration with the customer’s suppliers and stakeholders in China, and demonstrate strong problem-solving, communication, and stakeholder management skills.

Responsibilities:

1. Customer Relationship & Communication

• Act as the central contact for the customer service topics in Vietnam.

• Manage daily operational communication with the customer, suppliers, and internal stakeholders (Warehouse, Transportation, Planning).

• Provide proactive updates, exceptional handling, and issue resolution to ensure service quality.

• Prepare and deliver performance and service review reports to customers as required.

2. Order and Shipment Coordination

• Oversee inbound and outbound shipments, ensuring timely processing and documentation accuracy.

• Monitor system updates (WMS/SAP) and ensure alignment between customer requirements and operational execution.

• Coordinate with cross-functional teams to ensure on-time delivery and operational compliance.

3. Reporting & Performance Management

• Track service KPIs, analyze root causes for service deviations, and support continuous improvement initiatives.

• Maintain accurate and up-to-date shipment and service records for audit and performance tracking.

4. Billing and Documentation

• Verify and consolidate monthly billing data for customer and supplier invoicing.

• Ensure accuracy and timeliness in billing and payment follow-up processes.

5. Collaboration & Project Support

• Support new business onboarding, transitions, and project implementation for this account in Vietnam.

• Coordinate with regional and China teams to align processes, share best practices, and maintain consistent service standards.

Note: There's a daily shuttle bus to pick you up from Hanoi to Vinh Phuc. It takes about 45 minutes from Hanoi to the working location.

. Having interviews in November and December, onboarding in Jan 2026

• B.A in Business, Logistics, or related field.

• Fluent in Chinese (Mandarin), fairly English communication

• Proficient in MS Office; knowledge of WMS and SAP systems is an advantage.

• About 2-3 years’ experience in Customer Service, Logistics, Supply Chain, import-export

• Strong communication and interpersonal skills

• Understanding of warehouse and order fulfillment processes is an advantage

• Experienced in managing key accounts in the technology/electronics sector is an advantage