Logistics and Customer Service Executive

This Job Brief is to clarify the actual scope of work at RUDOLF CHEMICALS VIETNAM (RCV), in addition to the official Job Description (JD).

Main Responsibilities: Logistics and customer service

• Coordinate with suppliers and internal departments to ensure product item registration and order accuracy.

• Working closely with Salesperson to collect monthly or annual sales forecast for planning supply chain.

• Placing orders with suppliers abroad

• Liaise with freight forwarders and logistics partners to arrange customs clearance, inland transportation, and timely delivery.

• Manage shipment documents (invoice, packing list, COA, C/O, B/L, COO, etc.).

•Track and update shipment status; inform sales, accounting, and customers about confirmed schedules.

• Sending quotation and manage customer’s purchase orders (POs), sales contract, VAT invoice issuance.

• Managing the delivery time to customer on schedule.

• Handle import samples and arrange delivery to customers.

• Monitor and reconcile logistics expenses

• Support implementation of logistics processes for new business lines

• Support team/company activities as needed

Note: This role requires flexibility. There will be ad-hoc tasks outside of the above, as team members need to collaborate closely and contribute to building company’s processes together. This offers opportunities to gain hands-on experience in multiple areas.

Job requirements

• Gender: Female or Male

• Graduated University (Bachelors);

• At least 4 years of experience in logistics, especially in customer service or sales support is a plus.

• Proficient in inventory management and logistics

• Ability to analyze data and make informed decisions..

• Strong communication, organizational, and problem-solving skills.

• Good command of English .

• Skilled in office software (Word, Excel).

• Energetic, detail-oriented, and able to work under pressure.