Key Account Executive / Ka Support (Logistics)

- Receive new requests from customers and submit competitive quotations (pricing & services, inquiries for Ocean/Air freights, Import/Export customs prices, Warehousing, Trucking, and other Logistics services)- Analyze and identify the evolving needs of existing customers to expand business opportunities.- Negotiate with shipping lines and obtain competitive freight rates.- Handle quotation requests or RFQs from the Board of Directors or overseas partners and propose competitive solutions.- Manage the list of assigned key accounts.- Regularly update customer information, understand their needs, and propose suitable solutions to expand services with assigned customers.- Coordinate with relevant departments in business planning, contract implementation, quotations, and term renewal/adjustments.- Prepare periodic reports on customer care, sales performance, and related KPIs.- Support timely debt collection from assigned customers.- Participate in resolving incidents, complaints, or special requests from customers, ensuring the highest level of satisfaction. Propose initiatives to improve service quality and key customer satisfaction.- To visit the customer’s factory site or pickup/delivery place whenever needed to ensure our services are provided smoothly- Managing budgets and costs effectively in respect of the planning process.- To cooperate with middle office teams (CS, OPS, WH) to ensure bookings/docs/debit notes are sent on time.

- College/University degree in Foreign Trade, Business Administration, or related fields- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)- English is good at communication. Japanese language skills are a plus- At least 1 year of experience in import-export operations- Knowledge of the forwarding and logistics industry is an advantageKey Skills- Teamwork & Communication- Adaptability & Initiative- Customer-oriented mindset- Problem-solving & Planning- Attention to detail, patience, and ability to work under pressure- High sense of responsibilityCore Competencies- Business Acumen- Leadership- Cross-functional Integration- Customer Centricity- Integrity