Hostess - All Day Dining Outlet

POSITION SUMMARY:
Provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
RESPONSIBILITIES:
- Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.
- Ensure restaurant operating equipment is clean and in working order.
- Maintain impeccable uniform and personal presentation standards in accordance with hotel policy.
- Welcome guests to the Restaurant, by using the Restaurant name.
- Inquire if they have a reservation and noting it in the reservation book if they do.
- Create a reservation for them with their dining preferences if they do not and noting it in the reservation book.
- Be attentive to guest requests.
- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
- Take telephone bookings and document in the Reservation book according to restaurant standards.
- Train waiter staff and bus staff in hostess standards.
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
- Maintain responsibility of cleanliness of hostess stations.
- Maintain responsibility of cleanliness of all menus and drink menus.
- Assist with beverage service.
- Assist with food service.
- Maintain detailed knowledge of menu, including daily specials.
- Ensure tables are cleared quietly and efficiently.
- Carry food and beverage trays in a safe manner to minimize breakages.
- Complete dockets accurately and clearly.
- Maintain current information on all general activities of the hotel.
- Complete the other tasks and jobs which assigned by the leader.