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[HCM] Customer Service & Satisfaction Executive

Công Ty TNHH Aeon Việt Nam Công Ty TNHH Aeon Việt Nam
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    Tính chất công việc

    Full-time

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    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

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    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

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    Yêu cầu kinh nghiệm

    Dưới 5 năm

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    Ngày đăng tuyển

    24/10/2024

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    Số lượng tuyển

    1

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    Yêu cầu ngôn ngữ

    Tiếng Anh
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    Địa điểm làm việc

    - 30 Tân Thắng, Phường Sơn Kỳ , Quận Tân Phú, Tp HCM

    Việc làm Hồ Chí Minh Việc làm Quận Tân Phú

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    Mô tả công việc

    Mô tả Công việc

    Primary Objective:

    - Customer Service Executive ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service, pro-active and give initiative effectively for customer and operations as well.
    - Completed signed- jobs by CS Manager.

    Key Activities:

    1. Report
    2. Data Analysis
    3. Customer Satisfaction
    4. Marketing Research (Service)
    5. Ad-hoc Jobs/ Project

    Roles and responsibilities:

    1. Report (10%)
    - Review Customer Voice (CV) Report from Operations Site, check and advise/give proposal effectively
    - Consolidate reports : CS, Delivery, and make the preparation of reporting

    2. Data Analysis (20%)
    - Basing on Customer Voice/complaint to check the situation and advice to improve
    - Basing on Reports , put in Master file to analyse and make plan, co-operate with related departments for proposal to improve to make customer satisfaction in shopping

    3. Customer Satisfaction (30%)
    - Review/Check all the feedback from CS Ops., CS HQ Officer to customer and advise best way/solution
    - Follow up CV Master file and give proposal effectively
    - Feedback all queries are sent from Stores site and support Ops.site to chaise with related department
    - Raise and get the final from CS HQ Manager about the feedback to customer via Facebook, Website channel if it is over your abilities
    - Assign CS Officer to support , follow up tasks relating to CS accordingly

    4. Marketing Research (Service) (10%)
    - Plan Store Tour
    - Survey Competitors

    5. Ad-hoc Jobs/ Project (30%)
    - Join, follow up projects that CS HQ Manager assigned
    - Follow up and work with relevant departments to complete action plans
    - Support CS HQ Manager to join the meetings, training Stores if needed
    - Support and do tasks are delegated by CS HQ Manager

    Yêu cầu công việc

    Qualification and Job Requirements:

    1. University bachelor degree in Social Science, Business Administration, or Marketing

    2. Proven track record in Customer Service /other customer facing role with experience in servicing key customers

    3. Deep process know-how

    4. Fluent in English communication (verbal/written)

    5. Have a polite, tactful and friendly attitude

    6. Have good understanding of the needs of customers

    7. Excellent problem analysis and problem resolution skills

    Preferred skills

    1. Knowledge in Microsoft Word, Excel and Power Point with high level .

    2. Japanese language

    3. Excellent communication and presentation.

    4. Proven leadership, motivation and people.

    5. Analytical and organizational leadership.

    6. Strategic thinking and project management skills

    7. Self-directed, high energy and proactive working style

    Quyền lợi được hưởng

    Benefits:

    – 13 month salary

    – Performance bonus

    – Transportation allowance

    – Meal at canteen

    – Premium healthcare

    – Full salary social insurance

    – 1-day work from home per week (as approved by HOD)

    – 12 days annual leaves

    – Many opportunities of development (transfer, promote)

    – Training and learning development;

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