Guest Service Agent - Nhân Viên Lễ Tân (Soul Boutique Hotel Phu Quoc)

• Responsible for giving all guests resort activities and information and suggest guest selling in outlet as well as a boutique shop

• Ensure all guests are being treated in an efficient and courteous manner. Resolve customer complaints as your duties

• Responsible for guest’s requests and communicate with related departments to achieve guest satisfaction

• Always greet and assist all guests in friendly and helpful manner.

• Register all arrival rooms according to established procedures.

• Perform check in, check out and room change procedures and ensure all the data are fully entered correctly to hotel systems in accordance with reservation.

• Assist guest with currency exchange.

• Ensure all arrival villas is to be checked defect by related departments and follow up any issues

• Attends to guest’s complaints, inquiries and requests, referees’ problems to Front Office Supervisor/Duty Manager if he/she is unable to assist

• When on night shift, check night reports and prepare morning report along with all necessary preparations for guest arrival.

• Respond all the guest’s calls and assist guest’s requirements.

• Responsible in giving guests products views and selling products in boutique shop