Guest Relations

Key Responsibilities

Front of House Presence

• Welcome members and guests with warmth, discretion, and professionalism.

• Ensure a seamless arrival and departure experience.

• Anticipate member needs and provide proactive service.

Service Coordination

• Coordinate closely with reception, reservations, F&B and events teams.

• Monitor service flow and ensure the highest standards are maintained.

• Respond to requests and feedback with professionalism and efficiency.

Guest Communication

• Manage day-to-day guest enquiries and special requests.

• Maintain discretion, confidentiality and sensitivity with high-profile members.

• Resolve issues promptly, ensuring member satisfaction.

Standards and Atmosphere

• Maintain immaculate presentation of guest areas.

• Uphold HAUS brand standards in dress, tone, and attitude.

• Support the Club Manager in maintaining a calm and welcoming atmosphere.

• Experience in a high-end hospitality or private members club environment.

• Excellent interpersonal and communication skills.

• Ability to remain calm and professional under pressure.

• A genuine passion for delivering exceptional service.

• Discretion and understanding of VIP guest expectations.