Grand Service Agent/ Nhân Viên Tổng Đài

Provide excellent guest service in handling high call volume while being proficient in the computerized system.

Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.

Receive and administer wake up calls in a warm and timely manner.

Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.

Be well versed on city attractions and able to give directions.

Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.

Accurate, professional, prompt, friendly and courteous on all guest calls.

Educated and trained on emergency procedures executing them calmly and efficiently.

Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.