External Channel Operation Specialist

Responsibility 1: Manage and improve existing external channels

- Ensure the well run of existing external channels at all stores, including dealing with emergency operation situations, and detecting, informing, and supporting Product team to manage trader transactions (high value transactions with low product profit rate).

- Standardize and improve operations (including create and update appropriate SOPs), and optimize store resources.

- Track and measure store staff’s productivity; evaluate and improve staff’s productivity.

- Connect, build, and maintain healthy network between HO, store staffs, and partner’s personal in-charge (KAM).

- Increase customer satisfaction, maintain loyalty customers, and attract new customers through high-quality services (including helpful and fast CS activities), and attractive marketing activities.

- Support stores in administration activities, including expenses/ invoice reconciliation and posting, and other admin tasks.

Responsibility 2: Approach new external channels (including expand existing channels to all stores)

- Conduct R&D activities to identify and propose new business opportunities and new partners to balance benefits and reduce risk of counting too much on some specific channels.

- Prepare and review contracts and related documents for the current and approach new channels.

- Manage and balance channels benefits to ensure sustainable growth.