E-Commerce Supervisor

Key Responsibilities:

E-Merchandising:

• Develop and implement e-merchandising strategies to optimize product presentation across all e-commerce platforms.
• Ensure all SKUs are properly listed, categorized, and displayed to maximize visibility and sales.

SKU Listing:

• Manage the end-to-end process of SKU listing across all platforms, ensuring all products are uploaded with accurate information.
• Work with enablers and agencies to regularly update SKU listings, reflecting changes in product offerings or pricing.

Share of Shelf (SIS) Management:

• Oversee the Share of Shelf for all brands on all platforms, ensuring the company's products are prominently displayed.
• Monitor SIS performance and implement strategies to improve product visibility and ranking.

Thumbnail Management:

• Ensure all product thumbnails are optimized for visibility and consistent with brand guidelines across all platforms.
• Coordinate with design teams to create compelling and effective thumbnails.

Monthly Dashboard & Reporting:

• Prepare and present monthly e-commerce dashboards and reports, detailing key performance metrics, insights, and actionable recommendations.
• Track and analyze data to identify trends, opportunities, and areas for improvement.
• Provide additional reports as requested, ensuring timely and accurate delivery.

Customer Service Connection:

• Act as the key point of contact between the e-commerce team and customer service.
• Ensure customer service teams are equipped with the necessary information to resolve e-commerce-related inquiries efficiently.

Marketing Solutions:

• Collaborate with the marketing team to develop and execute e-commerce marketing strategies across all brands and platforms.
• Contribute ideas for promotions, campaigns, and other marketing activities that drive online sales.

Dedicated Project:

• Lead the planning and execution of Shopee livestream projects, ensuring alignment with brand messaging and objectives.
• Coordinate with influencers, production teams, and platform representatives to deliver high-quality livestream content.
• Manage video content projects for Shopee, from ideation to execution.

Collaboration with Enablers, Agencies, and MCNs:

• Maintain strong working relationships with external partners, including enablers, agencies, and MCNs.
• Ensure all collaborations align with the company’s e-commerce objectives and brand guidelines.

Other tasks following line manager’s request