Deputy Director, Group Center Of Excellence (CoE)

Overview

This role plays a pivotal role in sustaining and advancing the company’s transformation with focuses on process and productivity improvement while partnering with Group HR & Administration to drive large-scale transformation projects to enhance efficiency, agility, and competitive advantage. The role also encompasses organizational effectiveness, governance, business transformation to ensure long-term business resilience.

Responsibility

1. Implement transformation roadmap strategy for the company

• Oversee the organizational structure that the company uses and identify

challenges in business structure and help the company retain some of the

business's original structure during significant change.

• Implement Nam Long business initiatives, including business process and

operational improvements.

• Set the stage for a more sustainable long-term future, demonstrates how

internal alignment around a common vision and strategy can translate to

better performance.

2. Business Process Optimize and Productivity Improvement

• Lead the design, optimization, and implementation of enterprise-wide

processes to enhance efficiency and operational excellence.

• Establish KPIs and performance metrics to measure efficiency gains and

ensure alignment with strategic goals.

• Foster a culture of continuous improvement by embedding best practices

across functions.

• Identify operational inefficiencies and design scalable solutions to improve

performance

• Develop business cases, ROI analysis, and risk mitigation strategies for key

initiatives

• Monitor progress and ensure timely delivery of key projects within budget

3. Leadership Development

• Partner with Group HR to develop and execute a leadership development

strategy for top leadership roles.

• Define and implement a leadership competency framework aligned with the

company’s growth and transformation goals.

• Drive talent identification, assessment, and leadership development programs

to ensure a strong internal pipeline for key leadership positions.

• Establish mentorship, executive coaching, and job rotation programs for

leadership readiness.

• Define and track KPIs such as internal leadership fill rates and high-potential

retention.

4. Organizational Effectiveness & Change Management

• Act as a change agent, ensuring smooth implementation of transformation

initiatives across business units.

• Conduct organizational health assessments to address cultural barriers to

productivity and leadership development.

• Align organizational structures, reporting lines, and workflows to enhance

agility and performance.

• Build and lead high-performing CoE teams and drive cross-functional change

initiatives

5. Governance, Policy Development & Business Resilience

• Establish governance frameworks for process optimization and talent

succession.

• Develop company-wide best practice guidelines for internal talent mobility and

leadership transitions.

• Lead efforts to ensure business continuity and risk mitigation in leadership

succession planning.

6. Other tasks assigned by Line Manager based on the evolving needs of the 5%

business at a particular time.

Background / Experience

• Bachelor’s or Master’s degree in Business Administration, Organization Development, Operations Management, or a related field.

• 10+ years of experience in process improvement, operational excellence, or business transformation or management consulting.

• Proven track record in succession planning and leadership development.

• Experience in large-scale transformation projects, ideally within real estate, construction, or related industries.

• Strong stakeholder engagement and change management skills, with the ability to influence senior executives.

Specific job skills

• Hands-on experience in digital tools, HR analytics, and process automation is a plus.

• Leadership skill

• Teamworking skill

• Result-oriented

• Decision-making skill

• Communication Skills, Listening & Forward thinking.

• Critical thinking skills, with the ability to evaluate, prioritize and define responses to complex business matters.

• Ability to adapt to changing environment.

• Strategic planning mindset