Customer Support Specialist (Thai Speaking) _HN

Thông Tin Chung

Loại hình:

Toàn thời gian

Vị trí/chức vụ:

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp:

Cao Đẳng

Ngày đăng tuyển:

18/03/2025

Yêu cầu kinh nghiệm:

Không yêu cầu

Thời gian làm việc:

Từ Thứ 2 đến Thứ 6 (09:00 - 18:00)

Ngành nghề:

Dịch Vụ Khách Hàng, Công Nghệ Thông Tin, Phần Cứng - Lập Trình Nhúng

Địa điểm làm việc:

Hà Nội

24.2 Vimeco E9 Phạm Hùng, Quận Cầu Giấy, Hà Nội

Assist Customer Success Manager in nurturing the long-term relationship with our customers, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
Identify and resolve challenges with product adoption encountered by our customers
Respond to customer queries and provide assistance in a timely and accurate way, via phone, email or chat
Help customers maximize the value of Palexy products with absolute knowledge of the Product
Identify opportunities for product improvement and revenue growth by proactively connecting with customers and understanding their needs

No prior experience required;
Proficiency in Thai (both written and spoken) is REQUIRED; (the most important)
Strong communication and problem-solving skills;
Proficient in Microsoft Excel and PowerPoint, with the ability to analyze and work with data effectively;
Strong organizational skills, attention to detail, and honesty;
Quick learner with new technology tools;
Eagerness to learn, develop, and take on a wide range of tasks;