Customer Service Specialist

Purpose of the position:

The purpose of this position is to be responsible to operate the customer operations to ensure in the delivery best-of-class service to internal and external customers.

Main Duties & Responsibilities:

1. Operations

• Direct communicate with Customers/Products to receive inquiries for transport, customs & warehouse

• Direct communicate with relevant parties for requested information to prepare documentation for transport, customs & warehouse inquiries

• Transfer sufficient required information and documentation to customs clearance vendors for preparing CDS and customs process.

• Follow up clearance process with customs clearance vendors

• Update clearance process and notice issues, trouble to client and manager in timely manner.

• Make daily, weekly and monthly reports as per request

• Do debit note, invoices and prepare back up document for invoicing

• Send invoices and shipments documents to request payment from customers

• Record data and files in DSV’s system

• Inform manager on any discrepancy, un-safety issues in timely manner

• Order pick-up truck, delivery truck follow instructions from managers

• Follow up delivery, receive of goods

• Keep original and copy of signed POD for each delivery/receiving of goods for back up data

• Strictly follow safety policies and client’s requirements and regulations

• Handle any additional tasks assigned from time to time.

• Proper safety training, recording of incidents and ongoing improvement of processes and arrangements to minimize any harm to own and subcontracted employees.

2. Subcontractor Management

• Ensure that the KPIs are being achieved by the subcontractors

• Work with suppliers to improve their service if KPIs are not being met

3. Sales Support:

• Support other functions in selling Customs Services by providing expert know-how in sales and tender processes.

Quality, Health, Safety & Environment

All staff:

Perform assigned tasks to support the company meet its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.

• 2-5 years of experience in a similar position

• Knowledge of all relevant customs, foreign trade and respective fiscal- & tax regulations.

• Functional know-how in air / ocean / logistics including overall understanding of business processes and independencies.

• Fluent in English

• MS Office skills

• Profound knowledge of customs software

On-Job Skills

• Knowledge of Export/Import customs clearance process

• Knowledge of Qualify testing and HS Code assessment

• Knowledge of Pre-carriage / on-carriage transport process

• Problem solving

• Knowledge of Financial systems