Customer Service & Pricing Staff (Logistics/Forwarding)

We are looking for a Customer Service & Pricing Staff with strong experience in handling export/import shipments, excellent communication skills, and a detail-oriented mindset. The successful candidate will be responsible for managing end-to-end logistics operations and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle all export/import shipments from and to Vietnam in compliance with internal policies and external regulations.

• Support to check rates from carriers and update the rates to sales or leader.

• Analyze market trends, competitor pricing, and internal cost structures & making quotation to offer rates to agents, customers.

• Coordinate end-to-end customer service processes, including booking, cargo movement, data transmission, documentation, invoicing, and cost tracking.

• Liaise with booking teams, carriers, and overseas agents to secure space and arrange shipments (air & sea).

• Work closely with global agent networks to ensure smooth handling of shipments, including tracking and status updates.

• Negotiate with subcontractors and trucking providers to achieve competitive pricing.

• Prepare and manage full set of shipping documentation until file closure (export/import, ir/sea).

• Input and update shipment information in the internal system accurately and on time.

• Respond to customer inquiries professionally and ensure high customer satisfaction.

• Stay well-informed about services and provide suitable solutions/offers to clients.

• Prepare daily updates and accurate weekly/monthly reports for management.

• Perform other duties as assigned.

• Bachelor’s degree in Economics, International Business, Logistics, or a related field.

• Minimum 3 years of experience working in Freight Forwarding/Logistics, preferably at HCMC-based companies.

• Strong understanding of sea freight operations and pricing mechanisms.

• Excellent command of English (spoken & written). Chinese is a plus.

• Proficient in MS Office (Excel, Word, PowerPoint) and internet tools.

• Strong interpersonal and customer service skills.

• Detail-oriented, organized, and able to work under pressure.

• Good with numbers and reporting.

Benesits:

• Competitive salary: $500 – $700/month (based on experience).

• 13th-month salary bonus.

• Social and health insurance in accordance with Vietnam Labor Law.

• Professional, friendly, and dynamic working environment.

• Opportunities for career development and training.

• Work Location: Olivin Logistics Office: No. 151, Bach Dang Street, Tan Son Hoa Ward, Ho Chi Minh City.