Customer Service Executive

• Work on shifts to handle inbound channel of CRC Sports & Lifestyles (through emails, hotline, social channels, ...)

• Respond promptly to customer inquiries, resolve customer complaints, identifying customer needs and taking proactive steps to maintain positive, empathetic, and professional experiences for customers

• Communicating and collaborating with marketing and sales teams to enhance customer services and brand awareness.

• Knowing products inside and out to give the best consultant for customers.

• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

• Providing feedback on the efficiency of the customer service process.

• Documenting processes and logging technical issues, as well as customer compliments and complaints.

• Collecting customer database

• At least 2 years of relevant working experiences in Customer Experience, Service, Fashion, Retail

• Good verbal and written communication skills in English are essential

• Customer oriented mindset and ability to adapt/respond to different types of characters.

• Excellent documentation skills

• Ability to work under pressure to stay calm when customers are stressed or upset.

NICE TO HAVE

• Experience creating detailed reports and giving presentations

• Able to work both independently and in team to come up with creative solution